First things first, make sure your site uses Circuit Go by using our checker.
Circuit Go gives you two simple ways to pay for your laundry – through the Circuit Go app on your Apple or Android phone, or by tapping the contactless terminal or inserting your card underneath the reader, which you’ll find in the laundry room.
Simply send us a screenshot of your existing mobile app, including account ID and most recent receipt. If you can’t find these details, please contact our customer service team.
You’ll need to send in your laundry card to our head office. For more on this, contact us direct.
Circuit Go uses a wall-mounted payment terminal that lets you pay contactlessly by card or smart device. Enter your email address after payment to receive notifications and receipts.
As well as making it simple to book and pay for your laundry, the Circuit Go gives you all your usage history. Go to Activities to find:
You can check your wallet balance by clicking on the balance banner, where you’ll also find wallet settings.
Under settings and support, you’ll also find:
If you’d rather speak to someone on the phone, feel free to call 01422 820000
If Circuit Go doesn’t show up when you search, quickly check you’ve spelled it correctly. Still not showing up? It might be because you have an older smartphone. Circuit Go only works with iPhone 5 and newer, and Android version 8 and newer.
If you don’t have a compatible phone, simply use your card to tap the wall terminal in the laundry room.
If you’re having some trouble creating a new user profile in the Go app, please get in touch with our team.
Start by making sure you’ve entered the correct phone number and country code, and have a stable connection to your mobile network/the internet.
Forgotten your PIN? You can always press ‘Forgot PIN?’ on the sign-in page – all you have to do is enter your phone number and wait for a one-time code, which will arrive as a text.
When you’ve entered the code, you can select a new PIN. (Make sure you’re connected to your network so you can receive text messages.)
If you get a new phone number or don’t want to use Circuit Go anymore, it’s worth taking the time to delete your account properly. Go to Log in ➜ Settings ➜ My profile ➜ Delete profile.
For the majority of our machines, you’ll be able to restart the machine for free within the first 15 minutes after your payment. If your payment has been received and the washing machine still doesn’t start, tap ‘Trouble?’ in the app.
Afterward, a pop-up tab will appear, allowing you to choose ‘Start again’.
If this isn’t working, please contact Circuit on 01422 820000 or Circuitgo@circuitgroup.com and have your transaction ID or phone number ready. You can find the transaction ID on the receipt in the app.
If you can’t find your receipt, it’s probably because you’ve only booked the machine and haven’t paid to use it yet. You only pay for the machine when you start it.
If you need a refund, the amount will be returned to your account within 5-10 business days.
If you can’t connect to the machine, there might be an issue with the Bluetooth connection between phone and machine.
To solve this:
Still having issues? Contact Airwallet at Circuitgo@circuitgroup.com or 01422 820000
This could be because:
The washers sometimes may take longer than the estimated time, this is so you get a good quality wash.
Please contact our customer support and use the Circuit Go app in the meantime.
You can! When you’ve made a payment, just enter your email address and we’ll send one through.
Enter your email address when you’ve made payment and we’ll send confirmation.