Everything you need to know about how to use the app. From setting up your account, and adding funds to starting a machine and other useful features on the app.
Unsure if this is the app your site uses? Double-check in our Getting Started section.
Download the right app! You can check which app your laundry room uses using our Getting Started section. We have two apps and your site will only use one of them.
Download on the App Store
Get it on Google Play
Click register on the app homepage. To successfully register, make sure you fill in all the fields.
Click the “add funds” button.
The minimum top-up is £5, but you can top up any exact amount over this e.g. £6.50, £5.25.
Payment options are:
Go to “use machine” on your app
You can either a) press “use QR code Scanner” and scan the QR code on the machine or b) enter the machine number into the app (this can be a combination of letters and numbers. An example is underlined in the image below.
The app will confirm the machine number e.g washer 8. This can be found on a black sticker on the machine, usually in the corner.
Load your clothes and detergent into the machine and close the door.
Need help? Check out our How to Wash Your Laundry guide.
Press “Continue” on the app. Once you press "continue" you have 15 seconds to select the cycle and press start. If you do not do this in time the machine will time out, and you will not get charged but on your app will show “washing complete”.
Follow Step 3 again and if you are still having issues please contact us.
Once the machine has started, press “Done” on your app.
Other useful features on the app