Laundry Card FAQs

Can I make a payment over the phone?

Unfortunately this isn’t possible at the moment. You can use PayPal, though, which is free to sign up for, simple to use and extremely secure.

Do I have to have a PayPal account?

You don’t need a PayPal account, but it does make the top-up process quicker. You can also make a one-off payment using a debit or credit card as a PayPal guest by following the steps online – get started by clicking the ‘Checkout with PayPal’ button.

Why does Circuit use PayPal?

We chose PayPal to provide our users with world-class security and convenience. Every transaction you make is encrypted using advanced encryption technology and monitored to prevent fraud, email phishing and identity theft. You can even pay online with your PayPal password and skip entering your financial info. Or pay even faster with One Touch™, stay logged in, and check out without entering your password.

Why aren’t my payment details being accepted by PayPal?

Please make sure the laundry card number on your account is valid. It’s also important to double-check that you’re entering the address your card is registered to.

If both of these look right, visit the PayPal Help Centre or contact PayPal directly on 0800 358 7911.

Why does the card reader on the washing machine or dryer say there’s an error?

If the error code is 3040, you may be inserting your card upside down or back-to-front.

For any other error code, you’ll need to get a new laundry card. Contact us by starting a live chat, call us on 01422 820 026, or use our enquiry form.

Why does the top-up machine say invalid code?

Please try the following:

• Double-check you’re entering the right code. If you’ve tried an incorrect code three or more times, your card will be locked and you’ll have to wait for 30 minutes before trying again.
• Make sure you selected the top-up point at the correct residence. Your top-up code is only valid at this location.
• Make sure you entered the card number correctly on the top-up page.
• Check to see if you received the top-up code more than two weeks ago. A code is only valid for 14 days from the date of issue.
• If you still require assistance, please ring, email or use live chat.

Why does the washer say 'low balance' when I’ve just topped up online?

Have you gone to the top-up point and added funds using the top-up code?If you have, please call our helpline or live chat on 01422 820 026.

Why haven’t I received my top-up code by email?

Check the email hasn’t gone into your spam folder. Otherwise, sign in to your account and your last top-up code should be displayed.

If you still can’t find your top-up code, please contact us by starting a live chat, call us on 01422 820 026, or use our enquiry form.

What happens if my laundry card is lost or stolen?

Circuit accepts no responsibility for lost, damaged or stolen cards. You’ll need a replacement card and to update your card details in your ‘My Circuit’ account. Any balance you had on your previous card will have been lost, and you’ll need to top-up your new card before you can use it. Any top-up codes that haven’t been activated will also be lost.

Can I get a refund on unused credit?

To receive a refund of part-used top-up credit, please send your Circuit Laundry top-up card along with a copy of the original top-up code receipt and the reason for requesting a refund to: Circuit Launderette Services Ltd at Circuit Launderette Services Ltd, Victoria Court, Halifax Road, Ripponden, West Yorkshire, HX6 4AJ.

For app credit, please email refunds@circuitgroup.com

Please note: we’ll require a screenshot of your app account and a copy of your PayPal receipt with a transaction or receipt ID number to complete a refund, so please ensure you’ve sent this in. We’re unable to refund any credit purchased over 12 months ago. There will be a £3 admin charge, and we’re unable to refund any credit under the value of £5.00.

Refunds will not be processed for any free credit.

How do I check the balance of my laundry top-up card?

You can check how much credit you have left on your card by inserting it into any top-up machine in your laundry room. You can’t check this in your My Circuit account or over the phone.