1

I have topped up and got a receipt from PayPal but the money hasn’t appeared in my account?

There appears to be a technical fault with the network when transmitting payments, please contact Circuit to resolve the issue 01422820026 option 3

2

I have money on my card; can I transfer the balance to my app (and vice versa)?

If you would like to post in your laundry card to our office along with a covering letter and confirmation of your mobile app account username (email address) funds can be transferred from the app to the card. If a card is not received by Circuit we cannot transfer funds to your mobile app account.

3

What is your refund policy?

To receive a refund of part-used top-up credit, please send your Circuit laundry top-up card along with a copy of the original top-up code receipt to:

Circuit Launderette Services Ltd

Victoria Court

Halifax Road, Ripponden

West Yorkshire
HX6 4AJ.


No refund will be given on card balances of less than £5.00. Refunds will incur an administration charge of £3.00 that will be deducted directly from the refund value. Refunds will be made using the payment method used for purchase. Refunds will not be processed for any free credit.


4

How do I check the balance of my laundry top-up card?

You can check how much credit you have left on your card by inserting it into any top-up machine in your laundry. You can’t check this in your My Circuit account or over the phone.


5

What happens if my laundry card is lost or stolen?

Circuit accepts no responsibility for lost, damaged or stolen cards. You will need to obtain a replacement card and update your card details in your ‘My Circuit’ account. Any balance you had on your previous card will have been lost and you will need to top-up your new card before you can use it.


6

How can I get more help?

If none of the above FAQ’s answer your query then you can get in touch by calling our Laundry card helpline on 01422 820026, 0830 - 1700 Monday to Friday, 0830 - 1500 on Saturdays and 08.30 - 1300 on Sundays. 


1

Can I make a payment over the phone?

No, unfortunately we do not have that facility.

2

Do I have to have a PayPal Account?

No, you do not need a PayPal account, although it makes the top-up process quicker. You can simply make a one-off payment using a debit or credit card as a PayPal guest by following the online procedure and completing the details on the screen once you have clicked on the checkout with PayPal button.

3

Why won't PayPal accept my credit or debit card?

Make sure the card is valid and that you are entering the address to which the card is registered. If it is; please visit the PayPal Help Centre or contact PayPal directly on 0800 358 7911.

4

Why does the washer, dryer or top-up machine say there is an error?

If the error code is 3040, you may be inserting your card either upside down or back-to-front. For any other error code you will need to get a new laundry card and contact us by phone or email for a new top-up code.

5

Why does the top-up machine say invalid code?

Try the following steps:

  1. Double check that you are entering the correct code. If you have tried an incorrect code three or more times, your card will be locked out and you will have to wait for 30 minutes before trying again.
  2. Are you sure you selected the top-up point at the correct residence? Your top-up code is only valid here.
  3. Are you sure that you entered the card number correctly on the top-up page?
  4. Did you receive the top-up code more than two weeks ago? A code is only valid for 14 days from the date of issue. If you still require assistance, please contact us on the details below.
6

Why does the washer say 'low balance' when I have just topped up online?

Have you gone to the top-up point and added funds using the top-up code? If yes, please call our helpline.

7

Why have I not received my top-up code by email?

Check that the email has not gone into your Spam folder. Otherwise, log in to your account and your last top-up code will be displayed. If you still cannot find it, please call our helpline.

8

What happens if my laundry card is lost or stolen?

Circuit accepts no responsibility for lost, damaged or stolen cards. You will need to obtain a replacement card and update your card details in your ‘My Circuit’ account. Any balance you had on your previous card will have been lost and you will need to top-up your new card before you can use it.

9

What is your refund policy?

To receive a refund of part-used top-up credit, please send your Circuit laundry top-up card along with a copy of the original top-up code receipt to:

Victoria Court
Halifax Road, Ripponden
West Yorkshire
HX6 4AJ.

No refund will be given on card balances of less than £5.00. Refunds will incur an administration charge of £3.00 that will be deducted directly from the refund value. Refunds will be made using the payment method used for purchase. Refunds will not be processed for any free credit.

10

How do I check the balance of my laundry top-up card?

You can check how much credit you have left on your card by inserting it into any top-up machine in your laundry. You can’t check this in your My Circuit account or over the phone.

11

How can I get more help?

If none of the above FAQ’s answer your query then you can get in touch using our Laundry card form or by calling our Laundry card helpline on 01422 820026, 0830 - 1700 Monday to Friday, 0830 - 1500 on Saturdays and 08.30 - 1300 on Sundays.

1

Open door

Do a quick visual check of the drum to ensure there is no residue or substance remaining from the previous user.
2

Put the detergent (powder or tablet) into the bottom of the drum

3

Load the washer

4

Close door

5

Make payment:

Insert coins

or

Insert card

or

Scan card

6

Select wash cycle

7

Press start button to begin the cycle if applicable

8

When cycle has finished unload immediately

1

Why doesn’t the App work on Windows or Blackberry?

Advancing Technology shows that Windows and Blackberry platforms are phasing out. If trends change in the future, Circuit will consider implementing the App onto these Platforms

2

Why doesn’t the app work on my iPad/Tablet?

From Student Feedback and questionnaires carried out during testing, it showed that students carry mobiles at all times but very rarely would they take a tablet to the laundry room

3

My app is saying “Machine Number not recognised” or “Machine not found”?

There appears to be a technical fault with the network on site, please contact Circuit to resolve the issue 01422820026 option 3

4

I have money on my app, the QR code has scanned and my app says it has worked but the machine isn’t doing anything?

There appears to be a technical fault with the network on site, please contact Circuit to resolve the issue 01422820026 option 3

5

I have money on my card; can I transfer the balance to my app?

If you would like to post in your laundry card to our office along with a covering letter and confirmation of your mobile app account username (email address) funds can be transferred from the card to the app. If a card is not received by Circuit we cannot transfer funds to your mobile app account.

6

QR Code will not scan on my phone?

Is your camera working on your phone? If not or you are having trouble scanning the QR code, you can always enter the machine number on the bottom of the card reader (this is case sensitive) to the designated space in the mobile app under “Use Machine”

7

I have topped up and got a receipt from PayPal but the money hasn’t appeared in my account?

There appears to be a technical fault with the network when transmitting payments, please contact Circuit to resolve the issue 01422820026 option 3

8

I have no phone signal in the laundry room?

Like all apps, this runs off a 3g/4g or a WIFI signal. This is required to use the mobile app, if there is no signal or WIFI then a card will be required to operate the machines

9

What is your refund policy

To receive a refund of credit on your app, please send a copy of the original PayPal receipt (which must include to Receipt ID or Transaction ID) and a Screenshot of your app account to:

apprefund@circuit.co.uk

No refund will be given on app balances of less than £5.00. Refunds will incur an administration charge of £3.00 that will be deducted directly from the refund value. Refunds will be made using the payment method used for purchase. Refunds will not be processed for any free credit. Any unused credit will expire 12 months after the date of purchase.

1

Open door

2

Clean the lint filter

3

Load the dryer

4

Close the door

5

Make payment:

Insert coins

or

Insert card

or

Scan card

6

Select dry cycle

7

Press start button to begin the cycle if applicable

8

When cycle has finished unload immediately

While doing your laundry, you may come across the symbols below. To help make your experience as simple as possible, we've outlined what each one means.

1

Washing

95° C mechanical action normal
rinsing normal
spinning normal
95° C mechanical action reduced
rinsing at gradually decreasing temperature
spinning reduced
60° C mechanical action normal
rinsing normal
spinning normal
60° C mechanical action reduced
rinsing at gradually decreasing temperature
spinning reduced
40° C mechanical action normal
rinsing normal
spinning normal
40° C mechanical action reduced
rinsing at gradually decreasing temperature
spinning reduced
30° C mechanical action much reduced
rinsing normal
spinning reduced
40° C hand wash only
  do not wash
50° C mechanical action reduced
rinsing at gradually decreasing temperature
spinning reduced
40° C mechanical action much reduced
rinsing normal
spinning normal
2

Chlorine Based Bleaching

Chlorine-based bleaching allowed only in a cold and dilute solution
Do not use chlorine-based bleach
3

Ironing

Iron at a maximum sole-plate temperature of 200° C
Iron at a maximum sole-plate temperature of 150° C
Iron at a maximum sole-plate temperature of 110° C (steam iron may be risky)
Do not iron
4

Dry Cleaning

Dry cleaning in all solvents normally used for dry cleaning with normal cleaning procedures
Dry cleaning in all solvents normally used for dry cleaning except trichloroethylene with normal cleaning procedures. Self-service cleaning is possible
The bar placed under the circle indicates strict limitations on the addition of water and/or mechanical action and/or temperature during cleaning and/or drying. Self-service cleaning is not allowed
Only petroleum solvents may be used with normal cleaning procedures
The bar placed under the circle indicates strict limitations on the addition of water and/or mechanical action and/or temperature during cleaning and/or drying. Self-service cleaning is not allowed
Do not dry clean - no stain removal with solvents
5

Tumble Dry

No restrictions concerning the temperature of tumble drying after a washing process

Tumble drying possible at lower temperature setting
(60° C maximum) after a washing process
Do not tumble dry
1

Washing

Always check the label.

60° C

Whites

40° C

Colours

40° C

Perm Press (Synthetics)

30° C

Delicates

2

Drying

Always check the label.

150° C - 160° C

Whites/colours

Cottons, denim, towels and bedding
140° C - 150° C

Perm Press (Synthetics)

Lighter items such as shirts and T-shirts
110° C - 120° C

Delicates

Cool dry for delicates like silk