Drying guide

• 

  Open door

• 

  Clean the lint filter

• 

  Load the dryer

• 

  Close the door

• 

  Make payment:

  Insert coins or Insert card/Scan card

• 

  Select dry cycle

• 

  Press start button to begin the cycle if applicable

• 

  When cycle has finished unload immediately

Wash symbols

While doing your laundry, you may come across the symbols below. To help make your experience as simple as possible, we've outlined what each one means.

• 

  Washing

  	95° C	mechanical action normal rinsing normal spinning normal
  	95° C	mechanical action reduced (1) rinsing at gradually decreasing temperature spinning reduced
  	60° C	mechanical action normal rinsing normal spinning normal
  	60° C	mechanical action reduced (1) rinsing at gradually decreasing temperature spinning reduced
  	40° C	mechanical action normal rinsing normal spinning normal
  	40° C	mechanical action reduced (1) rinsing at gradually decreasing temperature spinning reduced
  	30° C	mechanical action much reduced (1) rinsing normal spinning reduced
  	40° C	hand wash only
  		do not wash
  	50° C	mechanical action reduced (1) rinsing at gradually decreasing temperature spinning reduced
  	40° C	mechanical action much reduced rinsing normal spinning normal

• 

  Chlorine Based Bleaching

  	Chlorine-based bleaching allowed only in a cold and dilute solution
  	Do not use chlorine-based bleach

• 

  Ironing

  	Iron at a maximum sole-plate temperature of 200° C
  	Iron at a maximum sole-plate temperature of 150° C
  	Iron at a maximum sole-plate temperature of 110° C (steam iron may be risky)
  	Do not iron

• 

  Dry Cleaning

  	Dry cleaning in all solvents normally used for dry cleaning with normal cleaning procedures
  	Dry cleaning in all solvents normally used for dry cleaning except trichloroethylene with normal cleaning procedures. Self-service cleaning is possible
  	The bar placed under the circle indicates strict limitations on the addition of water and/or mechanical action and/or temperature during cleaning and/or drying. Self-service cleaning is not allowed
  	Only petroleum solvents may be used with normal cleaning procedures
  	The bar placed under the circle indicates strict limitations on the addition of water and/or mechanical action and/or temperature during cleaning and/or drying. Self-service cleaning is not allowed
  	Do not dry clean - no stain removal with solvents

• 

  Tumble Dry

  	No restrictions concerning the temperature of tumble drying after a washing process
  	Tumble drying possible at lower temperature setting (60° C maximum) after a washing process
  	Do not tumble dry

• Washing

  Always check the label!
  Whites 60°c
  Colours 40°c
  Perm Press (synthetics) 40°c
  Delicates 30°c

• Drying

  Always check the label!
  Whites/Colours 150°c -160°c
  Cottons, denim, towels, bedding & Perm Press (synthetics) 140°c - 150°c
  Lighter items such as shirts, t-shirts & delicates 110°c - 120°c
  For delicates like silk cool dry
  

FAQs

• 

  Can I make a payment over the phone?

  No, unfortunately we do not have that facility.

• 

  Do I have to have a PayPal Account?

  No, you do not need a PayPal account, although it makes the top-up process quicker. You can simply make a one-off payment using a debit or credit card as a PayPal guest by following the online procedure and completing the details on the screen once you have clicked on the Check out with PayPal button.

• 

  Why won't PayPal accept my credit or debit card?

  Make sure the card is valid and that you are entering the address to which the card is registered. If it is; please visit the PayPal Help Centre or contact PayPal directly on 0870 730 7191.

• 

  Why does the washer, dryer or top-up machine say there is an error?

  If the error code is 3040, you may be inserting your card either upside down or back-to-front. For any other error code you will need to get a new laundry card and contact us by phone or email for a new top-up code.

• 

  Why does the top-up machine say invalid code?

  Try the following steps:
  1. Double check that you are entering the correct code. If you have tried an incorrect code three or more times, your card will be locked out and you will have to wait for 30 minutes before trying again.
  2. Are you sure you selected the top-up point at the correct residence? Your top-up code is only valid here.
  3. Are you sure that you entered the card number correctly on the top-up page?
  4. Did you receive the top-up code more than two weeks ago? A code is only valid for 14 days from the date of issue. If you still require assistance, please contact us on the details below.
  

• 

  Why does the washer say 'low balance' when I have just topped up online?

  Have you gone to the top-up point and added funds using the top-up code? If yes, please call our helpline.

• 

  Why have I not received my top-up code by email?

  Check that the email has not gone into your Spam folder. Otherwise log in to your account and your last top-up code will be displayed. If you still cannot find it, please call our helpline.

• 

  What is your refund policy?

  To receive a refund of part-used top-up credit, please send your Circuit laundry top-up card along with a copy of the original top-up code receipt to:
  
  Circuit Launderette Services Ltd
  Victoria Court
  Halifax Road, Ripponden
  West Yorkshire HX6 4AJ.
  
  No refund will be given on card balances of less than £5.00. Refunds will incur an administration charge of £3.00 that will be deducted directly from the refund value. Refunds will be made using the payment method used for purchase.
  Refunds will not be processed for any free credit.
  
  How can I get more help?
  
  The helpline is available between 0830 and 1700 Monday-Friday on 01422 820026. Alternatively you can email info@circuitcardtopup.com.