Laundry help

Top Tips

Circuit will NOT be held responsible for any damage to your items caused by you.

  • ALWAYS check the washing labels to see what temperatures and cycles to use
    For guidance see our helpful temperature guide and wash symbols
  • DO NOT use dye or bleach in the machine
    This will damage the machine and your clothes
  • DO NOT pour detergent over the clothes
    This will cause permanent staining to your items
  • DO NOT use fabric conditioner in the machines
    This will cause permanent staining to your items
  • DO NOT use colour catcher in the machines
    This will block the drains putting machines out of order
  • DO NOT wash duvets in the machines
    The equipment is not designed for this use
  • DO NOT overload the machines
    This will stop the machine mid cycle leaving clothes dirty and wet
  • DO NOT underload the machines
    This will stop the machine mid cycle leaving clothes dirty and wet

This section provides guidance on some frequently asked questions.

  • Laundry card &
    top-up FAQ’s

    Answers to common laundry card questions

  • Washing guide

    How to use Circuit washing machines

  • Drying guide

    How to use Circuit tumble dryers

  • Wash symbols

    Laundry symbols you'll see, and what they mean

  • Temperature guide

    Which temperature to use for different washes

Laundry card & top-up FAQ’s

  • ShowCan I make a payment over the phone?

  • ShowDo I have to have a PayPal Account?

  • ShowWhy won't PayPal accept my credit or debit card?

  • ShowWhy does the washer, dryer or top-up machine say there is an error?

  • ShowWhy does the top-up machine say invalid code?

  • ShowWhy does the washer say 'low balance' when I have just topped up online?

  • ShowWhy have I not received my top-up code by email?

  • ShowWhat happens if my laundry card is lost or stolen?

  • ShowWhat is your refund policy?

  • ShowHow do I check the balance of my laundry top-up card?

  • ShowHow can I get more help?

Washing guide

  • Open door

  • Put the detergent (powder or tablet) into the bottom of the drum

  • Load the washer

  • Close door

  • Make payment:

    Insert coins

    or
  •  

    Insert card

    or
  •  

    Scan card

  • Select wash cycle

  • Press start button to begin the cycle if applicable

  • When cycle has finished unload immediately

Drying guide

  • Open door

  • Clean the lint filter

  • Load the dryer

  • Close the door

  • Make payment:

    Insert coins

    or
  •  

    Insert card

    or
  •  

    Scan card

  • Select dry cycle

  • Press start button to begin the cycle if applicable

  • When cycle has finished unload immediately

Wash symbols

While doing your laundry, you may come across the symbols below. To help make your experience as simple as possible, we've outlined what each one means.

  • Washing

    95° C mechanical action normal
    rinsing normal
    spinning normal
    95° C mechanical action reduced (1)
    rinsing at gradually decreasing temperature
    spinning reduced
    60° C mechanical action normal
    rinsing normal
    spinning normal
    60° C mechanical action reduced (1)
    rinsing at gradually decreasing temperature
    spinning reduced
    40° C mechanical action normal
    rinsing normal
    spinning normal
    40° C mechanical action reduced (1)
    rinsing at gradually decreasing temperature
    spinning reduced
    30° C mechanical action much reduced (1)
    rinsing normal
    spinning reduced
    40° C hand wash only
      do not wash
    50° C mechanical action reduced (1)
    rinsing at gradually decreasing temperature
    spinning reduced
    40° C mechanical action much reduced
    rinsing normal
    spinning normal

  • Chlorine Based Bleaching

    Chlorine-based bleaching allowed only in a cold and dilute solution
    Do not use chlorine-based bleach

  • Ironing

    Iron at a maximum sole-plate temperature of 200° C
    Iron at a maximum sole-plate temperature of 150° C
    Iron at a maximum sole-plate temperature of 110° C (steam iron may be risky)
    Do not iron

  • Dry Cleaning

    Dry cleaning in all solvents normally used for dry cleaning with normal cleaning procedures
    Dry cleaning in all solvents normally used for dry cleaning except trichloroethylene with normal cleaning procedures. Self-service cleaning is possible
    The bar placed under the circle indicates strict limitations on the addition of water and/or mechanical action and/or temperature during cleaning and/or drying. Self-service cleaning is not allowed
    Only petroleum solvents may be used with normal cleaning procedures
    The bar placed under the circle indicates strict limitations on the addition of water and/or mechanical action and/or temperature during cleaning and/or drying. Self-service cleaning is not allowed
    Do not dry clean - no stain removal with solvents

  • Tumble Dry

    No restrictions concerning the temperature of tumble drying after a washing process

    Tumble drying possible at lower temperature setting
    (60° C maximum) after a washing process
    Do not tumble dry

Temperature guide

  • Washing

    Always check the label.

    60° C

    Whites

    40° C

    Colours

    40° C

    Perm Press (Synthetics)

    30° C

    Delicates

  • Drying

    Always check the label.

    150° C - 160° C

    Whites/colours

    Cottons, denim, towels and bedding
    140° C - 150° C

    Perm Press (Synthetics)

    Lighter items such as shirts and T-shirts
    110° C - 120° C

    Delicates

    Cool dry for delicates like silk